TERMS & CONDITIONS

Last updated: [ADD PUBLICATION DATE]

These Terms & Conditions explain how visitors may use the Rudra BPO Private Limited website and how service enquiries work. Before any paid service begins, we will share the scope and commercial terms for that work. If a signed service agreement has different terms for that service, the signed agreement will apply to that work to the extent law permits.

1. Website Use

You may read our public pages and send genuine enquiries for lawful purposes. Do not use this website to send false information, harmful files, spam or content that breaks the law. Do not try to access other users’ records or interfere with the website.

2. Basic Information Only

The website explains common business services in simple words. It does not give a personal tax, legal, financial or professional opinion about your exact situation. Please ask us for a case review before acting on important information.

3. Asking for a Service

Sending a form or receiving a callback does not mean that we have accepted a paid assignment. We will confirm the service scope, needed documents, professional fees, government or third-party charges, the expected process and any special conditions before work begins.

4. Your Information and Approval

You must provide accurate and current information, tell us about important changes and have the right to share any documents you send. Please check the forms and drafts we share for your approval. We will not knowingly submit work in your name without the required authority.

5. Our Work and Third Parties

Some services involve a government portal, a certification body, a payment provider or an outside qualified professional. Their checks and decisions are separate from our service work. We will tell you when a relevant outside party is involved in your agreed service.

6. Fees, Taxes and Extra Work

Any displayed starting price or quote must state what it covers. Professional fees, applicable tax, government fees and other outside charges will be shown separately when relevant. Extra documents, notices, appeals, repeated filings or other work outside the agreed scope may need a new quote and your approval.

7. Payments

Use only the verified payment methods shared by Rudra BPO. We may start paid work after the agreed payment and documents are received. Do not pay a person claiming to act for us unless the payment details have been checked through our official contact channel.

8. Cancellations and Refunds

Please read our Cancellation & Refund Policy before you pay. Refund requests are reviewed according to the agreed scope, work already done, costs already paid to outside parties, applicable law and any case-specific terms that were shown before payment.

9. Timing and Government Results

Any time shared by our team is an estimate unless a written agreement clearly states otherwise. Approval, rejection, extra questions, portal downtime and processing times may be outside our control. We cannot promise a government approval, tax saving, grant, licence or other result.

10. Client Responsibilities

Please share documents on time, read messages, provide correct information, keep passwords and OTPs private, and approve or sign documents when required. Delay or wrong information may affect the work and time needed.

11. Website Content and Brand

Our website text, logo, design and original guides belong to Rudra BPO or their permitted owners. You may read or download material for your own lawful use. Do not present our material as your own or sell it without permission. Government marks and third-party content remain with their respective owners.

12. Links and Online Availability

This website may link to official portals and other websites. We do not control their content, timing or security. We may update or stop a website feature for maintenance or safety. If a feature is not available, please use our email or phone contact.

13. Data and Confidentiality

We handle personal information in line with our Privacy Policy and the confidentiality duties stated in the agreed service. Do not share private information in a public comment, review or open chat group.

14. Complaints and Disputes

If something goes wrong, please contact [ADD ACTIVE COMPLAINT EMAIL] with your service reference and a short description. We will review your concern and explain the next step. Any right or remedy you have under law remains available to you.

15. Responsibility and Limits

Each party is responsible for its own actions under the agreed work and applicable law. Any allocation or limit of liability for paid services must be stated in the agreed service contract and cannot remove rights that the law does not allow anyone to remove.

16. Applicable Law and Contact

These website terms are governed by the applicable laws of India. Any dispute forum or court is subject to the law and any valid agreement between the parties. Contact: Rudra BPO Private Limited, [ADD ADDRESS], [ADD EMAIL], [ADD PHONE].

17. Updates to These Terms

We may change these website terms. We will update the date on this page and provide any further notice or fresh agreement required for a material change.