CANCELLATION & REFUND POLICY
Last updated: [ADD PUBLICATION DATE]
We want you to understand the cost and work plan before paying. This page explains how to ask for a cancellation or refund for a Rudra BPO service. The written quote or engagement may include clear service-specific terms. Your rights under applicable law remain in place.
1. Before You Pay
Please read the service description and quote. Check the professional fee, government charges, tax, third-party costs, work included and any conditions that affect cancellation. Ask us to explain anything that is not clear.
2. How to Request Cancellation
Email [ADD ACTIVE BILLING / SUPPORT EMAIL] from your registered email or contact us through an approved channel. Share your name, service, payment date, amount, invoice or receipt number and reason for cancellation. Do not send full bank card details or passwords.
3. If Work Has Not Started
If you cancel before work has started, we will review the amount paid and any actual non-recoverable costs already incurred with your approval. We will explain the refund calculation and return any refundable balance subject to law and the agreed service terms.
4. If Work Has Started
If documents have been checked, forms prepared, filings made or another agreed step completed, we will review the work already done and the costs already paid. We will share a clear note of any amount retained and the balance, if any, that can be refunded.
5. Government and Third-Party Charges
Government filing fees and third-party charges may not be refundable after they are paid or a request has been filed. We will not describe such a cost as non-refundable unless it is actually not recoverable and the charge was clearly disclosed. If a third party refunds us a charge that was paid for your case, we will account for it fairly.
6. Delay, Errors and Unsatisfactory Service
If you think our work is late, wrong or not as agreed, please tell us with your service details. We will review the facts, the agreed scope, any steps still possible and the remedy required by law. We will not reject a valid legal refund or service claim simply because work has started.
7. Government Rejection or Extra Queries
An application may be delayed, questioned or refused by an outside authority. This alone does not always mean that the agreed work was not done. We will review the agreed service, the reason for the decision and any service problem before deciding a refund request.
8. How We Return an Approved Refund
If a refund is approved, we will tell you the amount, the method and the expected processing time in writing. We will normally use the original lawful payment route where practical. Banking or payment-provider processing may take additional time. [ADD REAL REFUND HANDLING TIME AFTER FINANCE APPROVAL.]
9. Changes to an Order
If you want to change the service after work begins, please ask for a revised quote. We will explain any extra fee, change in scope or impact on work already completed before proceeding.
10. Contact for Refund Questions
Email: [ADD ACTIVE BILLING EMAIL] | Phone: [ADD VERIFIED PHONE] | Address: [ADD VERIFIED ADDRESS]. If your concern is not resolved, you may use the Help & Complaints page and any rights available to you under law.